PURCHASING from TOPAZ MAGPIE

Some items are available through my shop here and my Etsy (http://www NULL.etsy NULL.com/shop/TopazMagpie) shop, and can be bought quickly and easily. Other items can be ordered by commission; please contact me to discuss details. Items commissioned in this way will be made to order, and will therefore take a little longer; please see the delivery section for details.

HALLMARKING

My work is hallmarked, where required, by the London Assay Office (http://www NULL.thegoldsmiths NULL.co NULL.uk/assay-office/) using my makers mark.

PAYMENT
All items must be paid for before shipment. I accept payment by Paypal and BACS, but UK purchasers may pay by cheque by arrangement.For security reasons I can only post to the address that appears in the Paypal transaction details.

REFUNDS

I try to ensure that my jewellery is photographed and described accurately, and therefore trust that you will be happy with your purchase. If you do have a problem then I will do my best to resolve the issue, within reason; however, I do not have a policy of refunding for items unless there is a fault in manufacture. Please contact me within 7 days of receipt to arrange a return. Any refund due will be paid via the same method originally used within 28 days.

For hygiene reasons, earrings cannot be returned unless there is a fault.
When ordering rings, it is your responsibility to ensure you order the correct size. A ring ordered in the wrong size can be re-sized, but this will incur a further charge.